Refund and Returns Policy

U.S. Shipping Only

We currently ship orders only within the United States. We do not currently offer international shipping.

Return Eligibility

Because many of our products are food, grocery, candy, snack, or consumable items, we generally do not accept returns on opened, used, expired, perishable, or consumable products.

We may accept returns only if:

• The item is unopened and unused
• The item is in its original packaging
• The return request is made within 14 days of delivery
• The item is not a final sale, clearance, perishable, or non-returnable item

Non-Returnable Items

• Opened food, snacks, candy, drinks, or grocery items
• Perishable items
• Items damaged after delivery due to misuse or improper storage
• Clearance or final sale items
• Gift cards
• Any item not in original condition

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery.

Please include:

• Order number
• Clear photos of the item
• Clear photos of the packaging
• Description of the issue

If we confirm that the item was damaged, defective, or incorrectly shipped, we may offer a replacement, store credit, or refund to the original payment method.

Refunds

Once we receive and inspect an approved return, we will notify you whether your refund is approved or denied.

If approved, your refund will be issued to the original payment method. Please allow time for your bank, credit card company, or payment provider to process the refund.

Original shipping fees are generally non-refundable unless the return is due to our error, a defective item, or a damaged shipment.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error, a defective item, or a damaged shipment.

We recommend using a trackable shipping service. We are not responsible for return packages lost in transit.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or shipped.

Shipping Delays and Unshipped Orders

We make reasonable efforts to ship orders within the timeframe stated at checkout or on our website.

If we cannot ship your order within the promised time, or within 30 days if no shipping time was stated, we may contact you with the option to accept the delay or cancel the order for a refund.

If an order cannot be shipped, we will issue a refund to the original payment method rather than store credit unless you specifically agree otherwise.

Lost or Stolen Packages

Once an order is marked as delivered by the shipping carrier, we are not responsible for lost or stolen packages.

If your package is marked delivered but you did not receive it, please:

• Check with household members, neighbors, building staff, or mailroom
• Contact the shipping carrier
• Contact us so we can review the situation

We may assist with filing a carrier claim when applicable, but replacement or refund is not guaranteed for packages marked delivered.

Contact Us

For questions about refunds, returns, damaged items, or order issues, contact us at:

Fiesta Mart Travel Agency & Services
Email: fiestamarthi@gmail.com
Address: 1943 North King Street, Honolulu, HI 96819
Website: www.fiestamarthi.com